Privacy Policy

Last updated: August 12, 2026

At EngageX (https://engagexsocial.com/), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or purchase social media marketing services. By using our website and services, you consent to the practices described in this policy.

Information We Collect

  • Personal identification information such as your name, email address, phone number, and account details provided during registration, checkout, or support conversations.
  • Order information such as selected packages, target profile/page links, order status, and related notes needed to fulfill your order.
  • Payment and billing information required to process payments. Card details are handled securely by trusted third-party payment processors (including PayHere). We do not store your full card number on our servers.
  • Technical and browsing information such as IP address, browser type, and device information, collected automatically using cookies and similar technologies.

How We Use Information

  • Process, fulfill, and track your service orders.
  • Communicate about orders, account activity, security alerts, and customer support.
  • Personalize your experience and improve our website and services.
  • Detect and prevent fraud, abuse, chargebacks, or unauthorized activity.
  • Comply with legal, regulatory, and payment-partner requirements.

Information Sharing

We do not sell your personal information. We may share information only with:

  • Trusted service providers who help operate the website, process payments (such as PayHere), host systems, or deliver ordered services.
  • Legal requirements when required by law or valid legal requests.

Data Security

We implement reasonable security measures to protect personal information. No internet transmission method is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies to keep you signed in, remember preferences, and analyze traffic. Disabling cookies may limit some website features.

Data Retention

We retain account and order records as needed to provide services, resolve disputes, meet legal obligations, and prevent fraud.

Children’s Privacy

Our services are intended for users aged 18 years or older. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised date. Continued use means you accept the updated policy.

Contact Us

For privacy questions, contact EngageX through WhatsApp support listed on our website.